FAQ - Frequently Asked Questions

Support & contact

• Contact details
• Complaints

Sustainability & CO₂

• How do we calculate CO₂ emissions in our reports?

Troubleshooting

• Why can’t I pre-book my seat on a train?
• Why can’t I pre-book my seat on a flight?
• I can’t add baggage to my flight, what should I do?
• I’m not seeing the flight results I want
• I’m getting an error message when trying to book a flight – why?

Changes, cancellations & after-booking

• Can I rebook my train tickets?
• Västtrafiks Ticket Rules
• I booked a non-refundable room but need to cancel. What should I do?
• Who should I contact if I want to make changes to my trip?
• I can’t travel – can someone else use my ticket?

Booking for someone else

• How do I book a hotel for a guest?
• Can I book on behalf of others, and how do I do it?
• Booked a room in my name by mistake, can I change it?

Making a booking

• How do I return to the homepage?
• Why do I have to fill in phone number and other personal details every time I book?
• Visa Information
• Important information about your train ticket & journey
• How can I book a taxi?
• I found a flight cheaper elsewhere

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Cost centers & policy

• Can one person be connected to more than one cost center?

Payments & billing

• Why can’t I select a payment method?
• Can one person be linked to more than one billing profile/lodge card?
• I cannot select a payment method at check-out
• Can my invoice be sent directly to our invoice scanning account?
• Whom do I contact if I have a billing issue?
• Will I have to provide a credit card when checking in to a hotel?

Users & admin

• How do I add a new user?
• What does traveler safety / duty of care mean?

Getting started, log-in & account

• How do I change language and other settings on my profile?
• How do I sign up for a DIB account?
• How do I add my loyalty cards to my profile?
• Do I need to provide my birth date
• DIB Terms & Conditions
• DIB - Privacy Policy